Support Policy
This Support Policy describes how Bobby Built Ventures, LLC d/b/a SpendCaddie provides support for the SpendCaddie service.
1. Support channel
SpendCaddie support is provided by email on a best-effort basis.
Support email: support@spendcaddie.com
Privacy requests should be sent to privacy@spendcaddie.com. Security researchers should follow the Vulnerability Disclosure Policy.
2. No guaranteed response times
SpendCaddie does not currently provide guaranteed support response times, uptime commitments, service-level agreements, service credits, 24/7 support, or guaranteed remediation timelines.
We may prioritize issues based on severity, user impact, security risk, billing impact, provider dependencies, and available resources, but priority categories are operational guidelines, not binding service commitments.
3. What support may help with
Support may help with:
- account access issues;
- billing and subscription questions;
- Stripe web billing portal issues;
- Apple/RevenueCat entitlement questions;
- Plaid connection issues;
- data export or deletion questions;
- privacy request routing;
- bug reports;
- feedback;
- account settings;
- feature usage questions; and
- general troubleshooting.
4. What support cannot do
Support cannot:
- provide financial, legal, tax, accounting, investment, insurance, credit repair, debt settlement, or bankruptcy advice;
- guarantee debt payoff outcomes, interest savings, credit score changes, or creditor behavior;
- make payments for you;
- move money;
- negotiate with creditors;
- settle debts;
- cancel Apple subscriptions for you;
- override Apple, Stripe, Plaid, RevenueCat, financial institution, or app store decisions;
- access your bank login credentials;
- guarantee immediate correction of provider data;
- guarantee immediate restoration of features; or
- provide emergency financial or security services.
5. Billing and subscriptions
Web billing issues may require Stripe provider flows or Stripe customer portal access. iOS billing, cancellation, refunds, and renewal issues must be handled through Apple subscription settings or Apple support, subject to Apple's rules.
Deleting your SpendCaddie account does not automatically cancel active subscriptions.
6. Financial data and planning support
SpendCaddie support may help explain how the app works, but support does not verify creditor statements, provide individualized financial advice, or decide whether a debt plan is appropriate for you. You are responsible for verifying balances, APRs, minimum payments, due dates, promotional terms, and creditor requirements.
7. Security issues
If you believe your account is compromised, contact support@spendcaddie.com promptly. If you are reporting a vulnerability in SpendCaddie, follow the Vulnerability Disclosure Policy.
Do not send bank login credentials, full account numbers, Social Security numbers, or other unnecessary highly sensitive information through support channels.
8. Changes to support
We may change support channels, processes, or availability over time. We will update this policy if we materially change our public support commitments.